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Publications and Resources

List of my academic, technical and professional publications

  • The list below contains around 300 publications that I have authored and/or co-authored. 

  • ​The list includes academic journal papers, professional journal papers, book chapters, commissioned reports, and published conference papers.  

  • Publications are subdivided according to topic area as below, you can scroll through the full list or click on any one theme.  

Business Excellence

Articles on Business Excellence Models, Benchmarking and Best Practice

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Standards & Auditing

Articles on Quality standards such as ISO 9001, and the auditing and evaluation process

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Service, non-profit & healthcare studies

Articles on service, healthcare and not-for-profit industries

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Lean & Six Sigma

Articles on lean, six sigma and the Toyota Production System

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Design thinking & tools

Articles on design tools, methods and methodologies

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Statistical methods in research & industry

Articles on advanced statistical methods and their application within research or industry​

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Quality Management

Articles on Quality Management concepts, themes, models and tools.

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Manufacturing & food 

Articles on manufacturing and food processing industries.

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Education, training and capability development

Articles on quality and engineering capability and its development via education and training provision  ​

Business Excellence

1 / Refereed Academic Journal Articles

  • ​Ghafoor, S., Grigg, N.P. and Mann, R.S. (2021), An Investigation of Designing and Modifying Business Excellence Frameworks, Measuring Business Excellence. Vol.26, No.4, pp397-416.

  • ​Ghafoor, S., Grigg, N.P., Mathrani, S. and Mann, R.S. (2022). A Bibliometric and Thematic Review of Business Excellence Journal Papers from 1990 to 2020, Total Quality Management and Business Excellence.  Vol.33, No 3-4, pp355-387.  DOI: 10.1080/14783363.2020.1847638.

  • ​Ghafoor, S., Grigg, N.P. and Mann, R.S. (2021), The Strengths and Opportunities for Improvement of the Baldrige Performance Excellence Program, Quality Management Journal, Vol. 28, No.3, pp128-144.   

  • ​Samuel, A., Grigg, N.P., Mann, R.S. (2014). Insights into Informal Benchmarking, Journal of Inspiration Economy, Vol. 1, No. 1, pp.63-87, ISSN 2384-4752.

  • ​Mohammad M., Mann R., Grigg N.P. & Wagner J.P. (2011). Business Excellence Model: An overarching framework for managing and aligning multiple organisational improvement initiatives, Total Quality Management and Business Excellence, Vol.22, No.11, pp1213-1236, ISSN 1478-3363.  

  • ​Jayamaha, N.P., Grigg, N.P., Mann, R. (2011).  Empirical Analysis of the Baldrige Criteria as both an Organizational Performance Measure and a Theoretical Model, Measuring Business Excellence Vol. 15, No. 1, pp.20-33, ISSN 1368-3047.

  • ​Jayamaha, N.P., Grigg, N.P., & Mann, R.S. (2009). A study of the validity of three major Business Excellence models in the Asia Pacific region. Total Quality Management and Business Excellence, Vol. 20, No. 11, pp.1213-1227 ISSN 1478-3363.

  • ​Saunders, M., Mann, R. & Grigg, N. (2008). Utilisation of Business Excellence Models: Australian and International experience. The TQM Journal. Vol. 20, No. 6, pp.651-663.  ISSN 1754-2731.

  • Saunders, M., Mann, R. & Grigg, N. (2008). Review processes for improving Business Excellence frameworks. International Journal of Quality and Reliability Management. Vol. 25, No. 9. pp.928-942. ISSN 0265-671X. 

  • ​Grigg, N. & Mann, R (2008). Review of the Australian business excellence framework:  A comparison of national strategies for designing, administering and promoting business excellence frameworks. Total Quality Management and Business Excellence. Vol.19, No.11. pp.1173-1188. ISSN 1478-3363

  • ​Shilton, A., Kreegher, S. & Grigg, N. (2008). Comparison of Computer Fluid Dynamics simulation against tracer data from a scale model and full sized waste stabilization pond.  Journal of Environmental Engineering. Vol. 134, No. 10, pp.845-850.  ISSN 0733-9372

  • ​Grigg, N. & Mann, R. (2008). Rewarding Excellence: An international study into Business Excellence awards processes.  Quality Management Journal.  Vol.15, No.3. pp.26-40. ISSN 1068-6967   

  • ​Jayamaha, N.P., Grigg, N. & Mann, R. (2008). Empirical validity of Baldrige criteria: New Zealand evidence. International Journal of Quality and Reliability Management, Vol.25, No.5, pp.477-493. ISSN 0265 671X. 

  • ​Grigg, N. & Mann, R. (2008). Promoting Excellence: An international study into creating awareness of Business Excellence models. The TQM Journal, Vol.20, No.3, pp.233-248.  ISSN 1754-2731. 

  • ​Mann, R.S. & Grigg, N. (2004). Helping the kiwi to fly: creating world-class organisations in New Zealand through a benchmarking initiative. Total Quality Management and Business Excellence. Vol. 15, No. 5/6.  ISSN 1478-3363.​

2 / Book Chapters

  • Grigg, N.P. and Jayamaha, N.P. (2014). Measuring quality and excellence: On the role of structural equation modelling in quality and business excellence research. In: Chopra, Parvesh K. (ed.), Quality, excellence and measurement: A tribute to Professor Gopal K. Kanji, Leeds (UK), Wisdom House Publications, pp. 323-348. ISBN 978-1-84290-246-2. 

  • Jayamaha, N.P., Mann, R.S. & Grigg, N. (2008), Chapter 1: An empirical study on the validity of business excellence models and the relationships between ‘enablers’ and ‘business results’ (pp 15-48) in The Theories and Practices of Organisational Excellence: New Perspectives. Eds Kevin Foley & Philippe Hermel, publisher SAI Global, Sydney, Australia, 550pp.  ISBN: 1 921093 51 X

  • Mann, R.S. & Grigg, N, (2007) Chapter 3: National Strategies for Business Excellence (pp.59-83) in Quality Management and Organisational Excellence: Oxymorons, Empty boxes or Important Contributions to Management Thought and Practice?, Eds. Foley, K.J.; Hensler, D.A. & Jonker, J., Pub. SAI Global, Sydney, Australia, 311pp.  SAI Global serial no. GB 029 2007, ISBN: 1 921093 30 7

  • Loo, L., Grigg, N. & Mann, R.S. (eds) (2005) Best practice report: Issue 3 - Implementing quality systems and obtaining employee buy-in (COER 003-2005), 48pp, Published and offered for sale by: Standards Australia International (SAI) Global. ISBN 1-921093-14-5

  • Mann, R.S. & Grigg, N. (eds) (2004) Best practice report: Issue 1 - Customer-focused culture (COER 001-2004), 86pp, Published and offered for sale by: Standards Australia International (SAI) Global.  ISBN 0 7337 6198 4.

  • Mann, R.S. & Grigg, N. (eds) (2004) Best practice report: Issue 2 - Strategy Deployment (COER 002-2004), 66pp, Published and offered for sale by: Standards Australia International (SAI) Global.  ISBN 0 7337 6233 6.

3 / Professional Journal Articles

  • Malik, R.; Mann, R.S.; & Grigg, N. (2016), Benchmarking in Educational Systems, e-Quality Edge, Professional journal of the South African Quality Institute (SAQI), No 201, July 2016, pp.2-5.

  • Mann, R.S. & Grigg, N. (2005), Australia's Business Excellence Framework, QNewz: Official newsletter of the New Zealand Organisation for Quality, September, p.6. ISSN: 0111-4158

  • Mann, R.S. & Grigg, N. (2005), Helping the kiwi to fly: creating world-class organisations in New Zealand through a benchmarking initiative.  Business Excellence. No. 3, pp. 20-29. [Translated into Russian].    ISSN 1813-948   

  • Welch, S. & Grigg, N (2005), From A to B, UK Excellence Magazine, Journal of the British Quality Foundation.  June/July 2005.  ISSN: 0111-4158

  • Grigg, N; Welch, S, Mann, R.S. (2005), Benchmarking: Practical Experience, Standards and Quality (Стандарты и качество), No 9, pp56-59.  ISSN: 0038-9692.  (translated into Russian).

  • Mann, R.S. & Grigg, N. (2004), Helping the kiwi to fly: creating world-class organisations in New Zealand through a benchmarking initiative: QNewz: Official newsletter of the New Zealand Organisation for Quality, June, pp.10-14. ISSN: 0111-4158

4 / Commissioned Reports

  • Jayamaha NP, Mann R, Grigg NP (2007), A Report on Empirical Testing of the Singapore Quality Award (SQA) Criteria. Apr 2007. COER Centre for Organisation Excellence Research, Massey University, New Zealand. 1-53 Publisher URL

  • Grigg, N. & Mann, R.S. (2005) Beneath the surface: Enhancing the development, design and deployment of the Australian Business Excellence Framework (Volume 1 - report) 200pp. Published by SAI Global     

  • Grigg, N. & Mann, R.S. (2005) Beneath the surface: Enhancing the development, design and deployment of the Australian Business Excellence Framework (Volume 2 - appendices), 277pp. Published by SAI Global     

5 / refereed conference papers

  • G. Lemaire, T.G. Frater, and N.P. Grigg (2016) 0-100 in 6.4 Days: An integration of the Viable System Model and Baldrige framework for process improvement through an organisational systems structuring approach, Proceedings of the Asia Pacific Quality organisation (APQO) Annual Conference, 20-23 November 2016, Rotorua, New Zealand.  

  • Lemaire, G.; Frater, T.G.; Grigg, N.P (2015), An integration of the Viable System Model and Baldrige framework for process improvement through an organisational systems structuring approach, ANQ Congress 2015, Taipei, 23 - 24 September 2015

  • Malik, R.; Grigg, N.P. and Mann, R.S. (2015),  Benchmarking for education systems: Initial findings from a global study, 18th QMOD-KSQM International Joint Conference on quality and service sciences (ICQSS 2015), 12-14 october, Coex, Seoul, Korea   

  • Samuel, A.; Grigg, N.P.; Mann, R.S. (2014), Insights into informal benchmarking, ANQ Congress, Nanyang Technological University, Singapore, 6th-8th August.   

  • Samuel, A.; Grigg, N.P.; Mann, R. (2013), Research design and method to investigate informal benchmarking, 11th ANZAM Operations, Supply Chain and Services Management Symposium, Brisbane, Aus, 20th & 21st June. 

  • Regan, G; Mann, R.S. and Grigg, N.P., (2012), Making Quality and Business Excellence Happen: A Research Working Paper Review.  Proceedings of the World Business Capability Congress, Auckland, NZ, 5-7th December. 

  • Mohammad, M., Mann, R., Grigg, N.P., Wagner, J.P. (2009) Selection of Business Improvement Initiatives towards achieving Business Excellence: An Initial Conceptual Model (Pemilihan Inisiatif-Inisiatif Penambahbaikan Bisnes ke arah Mencapai Kecemerlangan Bisnes: Satu Model Konsepsual Awal), International Conference on Quality, Productivity and Performance Measurement (ICQPPM ’09), Palm Garden Hotel, Putrajaya, Malaysia, 16-18 November (8pp).  

  • Mohammed, M., Mann, R., Grigg, N.P. & Wagner, J. (2008).  Multiple initiatives implementation in the journey towards Organisational Excellence: Issues and future research. NZOQ Conference 2008.  Queenstown, New Zealand.  22-24 October.  pp.67-70.

  • Jayamaha, N.P., Grigg, N. & Mann, R.S.  (2008), Testing category and item weights of the Australian Business Excellence Framework using the Partial Least Squares Regression (PLSR) method. Australia & New Zealand Academy of Management (ANZAM) Operations, Supply Chain & Services Management Symposium 2008: "The Challenges and Opportunities of Operating in Complex Supply Chains", Gold Coast, Queensland, 8-10 June 2008. ISBN 9780734039439

  • Grigg, N.P., Mann, R.S. (2007), Creating awareness of business excellence frameworks: a global study, Proceedings of The 12th World Quality Congress, Edinburgh, UK, September 27th-28th.   

  • Jayamaha, N.P., Grigg, N. & Mann, R.S. (2007), How valid is the Australian Business Excellence Framework? – An empirical study. in Proceedings of the 5th Australia & New Zealand Academy of Management (ANZAM) Operations Management Symposium / 1st Asia Pacific Operations Management Symposium (Symposium Theme: "Future Challenges for the Asia Pacific Region"), Editors: P.J. Singh, D. Prajogo, P. O' Neill, RMIT Melbourne, Australia, 6-7 June, ISBN: 978-0-07340-3752-7

  • Jayamaha, N, Mann, R.S. & Grigg, N. (2007), A Study on Empirical Validity of Business Excellence Models and the Empirical Relationships Between ‘Enablers’ and ‘Business Results’, in proceedings of the 6th Multinational Alliance for the Advancement of Organisational Excellence (MAAOE VI) Conference, Versailles, France, June 20-22. 

  • Troy, V., Grigg, N.P. & Mann, R.S. (2006), 2005 National Customer Relationship Management Survey, Abstract in Proceedings of the 11th World Quality Congress, (CD-ROM) Wellington, New Zealand, 4th-6th December. 2pp.

  • Jayamaha, N, Grigg, N. & Mann, R.S. (2006), An Empirical Investigation of the validity of two Business Excellence Frameworks used in Australasia. Abstract in Proceedings of the 11th World Quality Congress, Wellington, New Zealand, 4th-6th December.  pp 73-74,

  • Jayamaha, N; Grigg, N & Mann, R.S. (2006), Empirical evidence on the validity of the Australian Business Excellence Framework. in Proceedings of the 10th Annual Waikato Management School Student Research Conference (CD-ROM) (eds K. van Peursem & D.Munshi). Waikato Management School, Hamilton, New Zealand, 20th October. 

  • Mann, R & Grigg, N (2006).  National Strategies for Business Excellence.  in Proceedings of the 5th Multinational Alliance for the Advancement of Organisational Excellence (MAAOE V) Conference, University of Technology, Sydney, Australia.  23rd-25th January.

  • Mann, R.S. & Grigg, N.P., (2005) Beneath the Surface: Reviewing the Australian Business Excellence Model, Qualcon 2005, in Proceedings of The Annual Conference of the Australian Organisation for Quality (QUALCON), Brisbane, Australia, 9th - 12th October.  

  • Mann, R.S. & Grigg, N. (2005), Engaging organisations in Business Excellence: An international study, in Proceedings of the 10th World Congress for Total Quality Management, University of Manitoba, Winnipeg, Canada, 22nd-24th August.   

  • Grigg, N., Welch, S., Mann, R.S. (2005), Benchmarking made easy in a knowledge-based economy, in Proceedings of the 49th EOQ (European Organisation for Quality) Congress, Antalya, Turkey, 25th-27th April.

  • Mann, R.S. & Grigg, N.P. (2005), Excellence Down Under: Reviewing the Australian Business Excellence Framework (ABEF), in TQM & 6-sigma for competitiveness: Proceeding of the 10th International Conference on ISO 9000 and TQM (10-ICIT), (Ho, S.K.M, Tang, X-F & Liu, Y-Z eds). Shanghai, China, 28th-30th March. 

  • Grigg, N.P., Welch, S., Mann, R.S. (2004), Developing organisational knowledge and performance through a web-based resource: Rationale and practical development issues.   in Proceedings of The Australia and New Zealand Academy of Management Annual Conference (ANZAM 2004), Dunedin, New Zealand, 8th – 11th December.  

  • Mann, R.S., Grigg, N. (2004), An innovative approach of integrating benchmarking with Business Excellence to produce world-class organisations in New Zealand.   in Proceedings of the Annual Conference of the Australian Organisation for Quality (Qualcon), Adelaide, Australia, 17th - 20th October.

  • Grigg, N. & Mann, R.S. (2004), A fast-track to performance excellence: creating world-class organisations through a benchmarking initiative. in Proceedings of the 58th Annual Quality Congress of the American Society for Quality, Toronto, Canada, 24th-26th May.  [citations: 1].

  • Mann, R.S. & Grigg, N. (2003), Helping the kiwi to fly: creating world-class organisations in New Zealand through a benchmarking initiative: in Proceedings of the 8th World Quality Congress, 5th-7th October 2003, Dubai 

  • Welch, S.J., Grigg N.P., Mann, R.S. (2003), Development of a benchmarking and best practice web-based resource for improving organisational performance, in Proceedings of the 8th World Quality Congress, 5-7th October, Dubai

Lean & Six Sigma

1 / Refereed Academic Journal Articles

  • Perera, A.D., Jayamaha, N.P., Grigg, N.P. (in review), Tunnicliffe, M., Exploring the Theoretical Basis of Lean Six Sigma: Empirical Insights on Achieving Successful Project Outcomes, Currently under review for The TQM Journal

  • Perera, A.D., Jayamaha, N.P., Grigg, N.P., Tunnicliffe, M., (2024).  Lean Six Sigma through an Australasian lens: Project definition, Structure and Practices, International Journal of Lean Six Sigma Vol. 15, No. 3 pp541-566. http://dx.doi.org/10.1108/IJLSS-07-2021-0132

  • Antony, J., Scheumann, T., Sunder V.M, Cudney, B., Grigg, N.P., (2022). Using Six Sigma DMAIC for Lean Project Management in Education: a case study in a German Kindergarten Total Quality Management & Business Excellence, Vol.33, No.13-14, pp.1489-1509

  • Perera, A.D., Jayamaha, N.P., Grigg, N.P., Tunnicliffe, M., Singh, A. (2021) The Application of Machine Learning to Consolidate Critical Success Factors of Lean Six Sigma, IEEE Access, Vol. 9, pp.112411 – 112424, DOI: 10.1109/ACCESS.2021.3103931

  • Grigg, N.P.; Goodyer, J.E. & Frater, T.G. (2020), Sustaining lean in SMEs: key findings from a 10-year study involving New Zealand manufacturers, Total Quality Management & Business Excellence, Vol. 31 Nos 5-6, pp.609-622, DOI: 10.1080/14783363.2018.1436964

  • Wagner, J.; Grigg, N.P.; Mann, R.S.; Mohammad, (2017). M. High Task Interdependence: Job Rotation and other Approaches for overcoming in-group favoritism, Journal of Manufacturing Technology Management, Vol. 28, Issue 4, pp.311-321. ISSN: 1741-038X, DOI: 10.1108/JMTM-11-2016-0160.

  • Gamage, P., Jayamaha, N.P., Grigg, N.P. (2017). Acceptance of Taguchi’s Quality Philosophy and Practice by Lean Practitioners in Apparel Manufacturing Total Quality Management and Business Excellence, Vol. 28, No. 11/12, pp. 1322-1338. DOI: 10.1080/14783363.2015.1135729

  • Doevendans, J.T.; Grigg, N.P. and Goodyer, J.E. (2015).  Exploring Lean deployment in New Zealand apple pack-houses. Measuring Business Excellence, Vol. 19, No. 1 pp.46-60, ISSN 1368-3047.

  • Jayamaha, N.P.; Wagner, J.P.; Grigg, N.P.; Campbell-Allen, N.M.; Harvie, W.E. (2014).  Testing a Theoretical Model Underlying the “Toyota Way”–An Empirical Study Involving a Large Global Sample of Toyota Facilities, International Journal of Production Research, Vol. 52 No. 14, pp.4332-4350, ISSN 0020-7543.

2 / Professional Journal Articles

  • Grigg, N. (2020) “Eat less and move more”: An application of DMAIC to physical health (weight) management., Quality Business, (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), Issue 1, pp.21-23, ISSN: 2463-5286 (print), 2463-5294 (Online).

  • Grigg, N.P. & AlShadiefat, M. (2013), Lean Thinking and Six Sigma in health care: challenges and sustainability issues within New Zealand. Featured article in SQI Yearbook, pub: Singapore Quality Institute, pp26-33.   

  • Grigg, N. (2011), Lean Six Sigma Certification (reprinted in Chinese), China Quality, Issue 1, pp.66-69. ISSN: 1007-2713

  • Grigg, N. (2010), Lean Thinking, QNewz: Official newsletter of the New Zealand Organisation for Quality, October, p.3. ISSN: 0111-4158

  • Grigg, N. (2010), Lean Six Sigma certification, QNewz: Official newsletter of the New Zealand Organisation for Quality, July, pp.5-9. ISSN: 0111-4158

  • Grigg, N. (2009), Lean Six Sigma. QNewz: Official newsletter of the New Zealand Organisation for Quality, April, p.2. ISSN: 0111-4158  *

3 / Commissioned Reports
4 / Refereed Conference papers

  • Nihal Jayamaha, Nigel Grigg, Nisansala Pallawala (2019), A study on nonlinear effects of national culture on lean management and its outcomes, 16th IEEE International Conference On Business Management (ICBM 2019), 12-14 December 2019, Monash University, Melbourne, Australia.

  • Perera, H.A.D., Jayamaha, N.P., Grigg, N.P., Tunnicliffe, M. (2019).  Theorizing And Testing The Underpinnings Of Lean Six Sigma.  The 17th ANZAM Operations, Supply Chain and Services Management Symposium. Melbourne. Australia. 10-12 July

  • Grigg, NP and Doevendans, JT. (2018). Applying lean thinking to the horticultural value chain in New Zealand. International Conference on Food, Agriculture and Biotechnology (ICoFAB), 30-31 August 2018, Siem Tara Palace Hotel, Maha Sarakham, Thailand.

  • N.P. Jayamaha, N.P. Grigg and N.M. Pallawala (2017), The effect of uncertainty avoidance on lean implementation: A cross cultural empirical study involving Toyota, IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), Singapore, 2017, pp. 436-440. doi: 10.1109/IEEM.2017.8289928

  • Jayamaha, N.P., Grigg, N.P. Pallawala, N.M. (2017), Examining the Effect of National Culture on the Core Elements of the Toyota Way: An Empirical Study on Toyota’s International Logistics, Sales and Marketing, 15th ANZAM Operations, Supply Chain and Services Management Symposium, 13-14 June, 2017, Queenstown, New Zealand

  • Goodyer, J.; Grigg, N.P.; Frater, G.; Fung, S. (2016) Can we predict a sustainable Lean programme? A 10 year longitudinal study of New Zealand manufacturers, 2016 Shingo European Conference, 30 Nov-2 Dec, Copenhagen, Denmark. 

  • Doevendans, J.T.; Grigg, N.P. and Goodyer, J.E. (2016). A Lean model for the New Zealand apple industry, 23rd EurOMA (European Operations Management Association) Conference, 17th-22nd June, Trondheim, Norway . 

  • Doevendans, J.T.; Grigg, N.P. and Goodyer, J.E. (2016). Development of a lean maturity appraisal model for New Zealand apple orchards, 23rd EurOMA (European Operations Management Association) Conference, 17th-22nd June, Trondheim, Norway .

  • Jayamaha, N. P., Wagner, J.P., & Grigg, N.P. (2014). The moderation effect of the cultural dimension "Individualism/Collectivism" on Toyota Way deployment - A global study on Toyota facilities. Paper presented at the 2014 IEEE International Conference on Industrial Engineering and Engineering Management, Malaysia. 9-12 December.  ISBN: 978-1-4799-6409-3.  https://ieeexplore.ieee.org/document/7058634. ** 

  • Doevendans, J.T.; Grigg, N.P. and Goodyer, J.E (2014), Exploring Lean deployment in New Zealand apple pack-houses. in Performance Management: Designing the High-Performing Organization, proceedings of PMA 2014,  25-27 June 2014, Aarhus, Denmark, pp.607-620, Pub. Aarhus University, Denmark, ISBN 9788778826527.

  • Doevendans, J.T.; Grigg, N.P. and Goodyer, J.E (2014), Towards a Lean NZ pipfruit industry; improving practices within and between supply chain elements, in Proceedings of the 12th ANZAM Operations, Supply Chain, and Services Management Symposium, The University of Auckland, Auckland, New Zealand, 03 Jul 2014 - 04 Jul 2014. Editors: Olsen T, Zhang A. Australian & New Zealand Academy of Management, Auckland, New Zealand. 04 Jul. * 

  • Doevendans, J.T.; Grigg, N.P. and Goodyer, J.E (2014), Introducing Lean to a horticultural setting: Operational innovation of the New Zealand pipfruit industry, 21st International Annual EurOMA Conference, Palermo, Italy, 22-25 June.

  • Doevendans, J.T.; Grigg, N.P. and Goodyer, J.E (2012), How Lean is the New Zealand pipfruit industry.  Proceedings of the World Business Capability Congress, Auckland, NZ, 5-7th December. 

  • Grigg, N.P. & AlShadiefat, M. (2012), Lean Thinking and Six Sigma in health care: challenges and sustainability issues within New Zealand. Proceedings: ANQ Congress 2012 Hong Kong on Striving for Excellence through Product and Service Quality; pp. 914-922, Kowloon, Hong Kong, 31 July – 3 August.   

  • Doevendans, H., Grigg, N.P. (2011) Quality management issues in the New Zealand pipfruit industry: Findings from a quality management study, 25th ANZAM Conference Wellington, New Zealand, 7-9 Dec. 

  • Jayamaha, N.P., Wagner, J.P.,  Grigg, N.P., Campbell-Allen, N.M., Harvie, Warwick (2011), The Relationships between Respect for People, Continuous Improvement and Outcomes ‐ A Global Empirical Study Involving Toyota. in Proceedings of the 9th ANZAM Operations, Supply Chain and Services Management Symposium., Geelong, Victoria, Australia, 15 Jun 2011 - 17 Jun 2011. Deakin University, Australia. pp.94-117. 

  • Grigg, N.P., Goodyer, J.E., Murti Y, (2011), Going beyond 5S: sustaining Lean in New Zealand manufacturing in ‘Sustainable development through innovation’ proceedings of the 15thInternational Conference on ISO and TQM (15-ICIT), 26-28th July, Kajang, Malaysia, ISBN 962-86107-9-1-15

  • Goodyer, J., Murti, Y., Grigg, N.P., Shekar, A. (2011), Lean: insights into SMEs ability to sustain improvements, in Proceedings of the 18th International Annual EurOMA Conference.  1-2 July 2011, Cambridge, UK, ISBN 978‐1‐902546‐94‐0, pub. University of Cambridge.

  • Grigg, N.P., Pulakanam, V. (2008).  Is Six Sigma appropriate to NZ organisations?  NZOQ Conference 2008.  Queenstown, New Zealand.  22-24 October.  pp.49-62

Quality Management, related concepts, themes and models

1 / Refereed Academic Journal Articles

  • Grigg, N.P. (2021). Redefining quality in terms of value, risk and cost: a literature review, International Journal of Quality and Reliability Management. Vol.38, No.5, pp1065-1089.  DOI (10.1108/IJQRM-06-2020-0209).

  • Mohammad M., Mann R., Grigg N.P. & Wagner J.P. (2009). Selection of quality improvement initiatives: an initial conceptual model, Journal of Quality Measurement and Analysis, Vol 5, No. 2, ISSN 1823-5670 pp.1-14.

2 / Professional Journal Articles

  • Grigg N. (2023), QVRC Model and the Titan Submersible, Quality Business, (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), Issue 4, pp.38-47, ISSN: 2463-5286 (print), 2463-5294 (Online).

  • Grigg, N. (2020), Introducing the QVRC Model: Quality conceptualised as a balance between value, risk and cost.  Quality Business, (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), Issue 4, pp.8-10, ISSN: 2463-5286 (print), 2463-5294 (Online).

  • Grigg, N. (2016) Nurturing Capability and nursing vipers: Reflections on 100-odd years of Quality Science, Quality Business (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), pp.4-6, New Zealand Organisation for Quality, ISSN: 2463-5286 (print), 2463-5294 (Online).

  • Grigg, N. (2015) Trust in Quality.  QNewz: Official newsletter of the New Zealand Organisation for Quality, June, p13, ISSN: 0111-4158

  • Grigg, N. (2015) Strategic Imperatives for QM.  QNewz: Official newsletter of the New Zealand Organisation for Quality, Jan/Feb, p17, 19, ISSN: 0111-4158

  • Grigg, N. (2014). Gaining mastery of quality management, QNewz: Official newsletter of the New Zealand Organisation for Quality, Jan/Feb, p12  ISSN: 0111-4158

  • Grigg, N. (2013). The Global State of Quality, QNewz: Official newsletter of the New Zealand Organisation for Quality, October, p11  ISSN: 0111-4158

  • Wagner, J.P., Grigg, N.P., Mann, R.S., Mohammad, M. (2010) Culture of quality or a quality of culture, QNewz: Official newsletter of the New Zealand Organisation for Quality, September, pp.4-5. ISSN: 0111-4158

  • Mohammad, M., Mann, R., Grigg, N.P., Wagner, J.P. (2010), Selecting the right organisational improvement initiative QNewz: Official newsletter of the New Zealand Organisation for Quality, August, pp.9-11. ISSN: 0111-4158

  • Grigg, N. (2010), The economics of quality, QNewz: Official newsletter of the New Zealand Organisation for Quality, April, pp.11-12. ISSN: 0111-4158

3 / Book Chapters

  • Grigg, N. (2022), Future of Profession – Quality.  in ‘Quality Disrupted’, James Kline (Ed), Pub. CERM Academy, May 2022.  Amazon (Kindle edition).  269pp.

  • Roslina Ab Wahid and Nigel P. Grigg (2020). Chapter 2: The Chicken or the Egg? On the Interplay between Culture and Quality Management Systems, in ‘Embedding Culture and Quality for High Performing Multinational Organizations’ (220pp), Editors: Zakaria, N. and Lasrado, F. pp 15-32, Pub: Routledge/Taylor & Francis Group (Productivity press book), ISBN: 9781351055062.  DOI: 10.4324/9781351055062

4 / Refereed Conference papers

  • N. P. Grigg (2024). (Re)defining quality and quality management in terms of value, risk and cost: A conceptual model, Proceedings of the 22nd ANQ Congress, Keio University, Yokohama, Japan, September 16-20, 2024. pp. 925-937.

  • N.P. Grigg (2023). QVRC Model and the Titan Submersible, Proceedings of the 21st ANQ Congress, Phu My, Vietnam.17-20 October, 2023. pp.547-557.  *

  • Campbell-Allen, N.M; Grigg, N.P., and Jayamaha, N.P. (2016), Reality Shock – Reducing the Risk, 2nd International Conference on Quality Engineering and Management ICQEM 2016, July 13-15, Guimarães Portugal.

  • Mohammad M., Mann R., Grigg N.P. & Wagner J.P. (2011), A guidance model for selecting organisational improvement initiatives, 2nd International Conference on Mechanical and Manufacturing Engineering, 6 - 8 June 2011, Putrajaya, Malaysia.

  • Mohammad M., Mann R., Grigg N. P., Wagner J. P. (2011), Selecting appropriate organisational improvement initiatives: A five step approach, in ‘Sustainable development through innovation’ proceedings of the 15th International Conference on ISO and TQM (15-ICIT), 26-28th July, Kajang, Malaysia, ISBN 962-86107-9-1-15

  • Wagner, J., Grigg, N.P., Mann, R., Mohammad, M., Harvie, W. (2011), Re-constructing organisational cultures of continuous improvement: Findings from international case studies, in Proceedings of the 18th International Annual EurOMA Conference.  1-2 July 2011, Cambridge, UK, ISBN 978‐1‐902546‐94‐0, pub. University of Cambridge.

  • Grigg, N.P., Doevendans, H. (2011), Human resource issues in the New Zealand pipfruit industry: some findings from a quality management study, in Proceedings of the 18th International Annual EurOMA Conference.  1-2 July 2011, Cambridge, UK, ISBN 978‐1‐902546‐94‐0, pub. University of Cambridge.

  • Mohammad M., Mann R., Grigg N. P. & Wagner J. P. (2010), The Right Improvement Initiative For A Right Situation: A Systems and Contextual Approach, 40th IEEE International Conference on Computers & Industrial Engineering (CIE40), 25-28 July 2010, Awaji Island, Japan.  https://ieeexplore.ieee.org/document/5668362.

  • Wagner J. P., Grigg N. P., Mann R., Mohammad M. Harvie, W.E. (2010), Beyond Universalism: Continuous Improvement in its Socio-Cultural Context.  17th International Annual EurOMA Conference.  6-9 June 2010, Porto, Portugal.  *** 

  • Wagner, J., Grigg, N.P., Mann, R. & Mohammed, M. (2008).  Productivity and quality: a cultural perspective.  NZOQ Conference 2008.  Queenstown, New Zealand.  22-24 October.  pp.63-66.

Quality Standards and the auditing process

1 / Refereed Academic Journal Articles

  • Ab Wahid, R. and Grigg, N.P. (2022). QMS external quality auditors’ education framework: findings from an iterative Delphi study, The TQM Journal Vol.34 No.5, pp1320-1340. 

  • Ab Wahid, R. and Grigg, N.P. (2021), A draft framework for quality management system auditor education: findings from the initial stage of a Delphi study, The TQM Journal Vol.33 No.6, pp.1373-1394  DOI: 10.1108/TQM-08-2020-0193) 

  • Ogden, S.M. & Grigg, N. (2003). The Development of sector-specific quality assurance standards in the UK: Differentiation or dovetailing? The TQM Magazine, Vol. 15, No. 1. pp.7 – 13.  ISSN 0954-478X.

  • Grigg, N. & McAlinden, C. (2001). A new role for ISO 9000 in the food industry?  Indicative data from the UK and mainland Europe.  British Food Journal.  Vol.103, No.9. pp.644-656. ISSN 0007-070X.  *                                                                                               

  • Grigg, N. & Williams, J. (2000). Issues Relating to Part V of the Weights and Measures Act 1985 and its Enforcement: An Exploratory Study involving Trading Standards Officers in Scotland. British Food Journal, Vol.102, No. 8. pp.562-584, ISSN 0007-070X

2 / Professional Journal Articles

  • Grigg N. (2023), An examination of ChatGPT-3’s advice about ISO 9001, Quality Business, (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), Issue 2, pp.11-14, ISSN: 2463-5286 (print), 2463-5294 (Online).

  • Grigg, N. (2013). ISO 9000 in education. QNewz: Official newsletter of the New Zealand Organisation for Quality, June, pp.9, 11.  ISSN: 0111-4158

  • Grigg, N. & Cathcart, C. (2004), Moving ahead on packaging, TS Today: The Trading Standards Review (Professional Journal of the Institute of Trading Standards), May, pp30-33.  ISSN 1475-1464. 

3 / Commissioned Reports
4 / Refereed Conference papers

  • N.M. Pallawala, N.P. Jayamaha, N.P. Grigg (2019). Testing the validity of the ISO 9001:2015 process model in South Asian vis a vis Australasian manufacturing context.  The 17th ANZAM Operations, Supply Chain and Services Management Symposium. Melbourne. Australia. 10-12 July.

  • N.M. Pallawala, N.P. Jayamaha, N.P. Grigg, (2018) Testing the ISO 9001:2015 Process Model: An Australasian Empirical Study, 2018 IEEE International conference on industrial engineering and engineering management, pp580-585. 16-19 December, Bangkok, Thailand.   https://ieeexplore.ieee.org/document/8607683

  • Pallawala, N.M., Jayamaha, N.P., Grigg, N.P. (2017), Validating the Theoretical Underpinnings of the ISO 9001:2015 Quality Management System Standard: a Cross Cultural Perspective, 15th ANZAM Operations, Supply Chain and Services Management Symposium, 13-14 June, 2017, Queenstown, New Zealand

  • N.M. Pallawala, N.P. Jayamaha and N.P. Grigg, (2016). The Effects of National Culture on the Implementation of the ISO 9001 Quality Management Systems Standard: A Research Outline for a Study Involving South Asian and Australasian ISO 9001 Certified Manufactures, Proceedings of the Asia Pacific Quality organisation (APQO) Annual Conference, 20-23 November 2016, Rotorua, New Zealand.  

  • Grigg, N.P., McAlinden, C. (2001), Bridging the gap: ISO 9000 in the food and drinks industry, in Integrated Management: Proceeding of the 6th International Conference on ISO 9000 and TQM (6-ICIT) (Ho, S. K. M. & Donnelly, M. eds), Ayr, Scotland, 17th-19th April, pp.536-542, ISBN 962-86107-2-4.  

Quality Design methods and tools

1 / Refereed Academic Journal Articles

  • Iqbal, Z. and Grigg, N.P. (2021), Enhancing voice of customer prioritisation in QFD by integrating the competitor matrix, International Journal of Productivity and Performance Management, Vol. 70 No. 1, pp.217-229. https://doi.org/10.1108/IJPPM-04-2019-0175

  • Drain, A., Shekar, A., Grigg, N.P. (2021). Insights, Technology and Empowerment: A Framework for Assessing Participatory Design, CoDesign. Vol.17, No.1, pp.1-21, DOI: 10.1080/15710882.2018.1540641.

  • Drain, A., Shekar, A., Grigg, N. (2019). ‘Involve me and I’ll understand’: creative capacity building for participatory design with rural Cambodian farmers, CoDesign, Vol. 15, No. 2, pp.110-117. ISSN: 1571-0882 (Print) 1745-3755 (Online).  DOI: 10.1080/15710882.2017.1399147.

  • Drain, A., Shekar, A., Grigg, N. (2018). Participatory Design with People with Disability in Rural Cambodia: The creativity challenge. Design Journal. Vol. 21, No. 5, pp.685-706. ISSN: 1460-6925 (Print) 1756-3062 (Online). DOI: 10.1080/14606925.2018.1488923.

  • Iqbal, Z.; Grigg, N.P.; Govindaraju, K. (2017). Performing competitive analysis in QFD studies using State Multipole Moments and bootstrap sampling, Quality Engineering, Vol.29, No.2, pp.311-321.  DOI: 10.1080/08982112.2016.1181181.

  • Iqbal, Z.; Grigg, N.P.; Govindaraju, K. & Campbell-Allen, N.M. (2016). A distance-based methodology for increased extraction of information from the roof matrices in QFD studies, International Journal of Production Research, Vol. 54, No. 11, pp.3277-3293  DOI: 10.1080/00207543.2015.1094585

  • Iqbal, Z.; Grigg, N.P.; Govindaraju, K.; Campbell-Allen, N.M. (2015).  Enhancing Prioritisation of Technical Attributes in Quality Function Deployment, International Journal of Productivity and Performance Management, Vol. 64, No. 3, pp.398-415, ISSN 1741-0401.

  • Iqbal, Z.; Grigg, N.P.; Govindaraju, K.; Campbell-Allen, N.M.,  (2014). Statistical comparison of final weight scores in Quality Function Deployment (QFD) studies, International Journal of Quality and Reliability Management, Vol. 31, No. 2, pp184-204, ISSN 0265-671X **

2 / Professional Journal Articles

  • Grigg, N. (2021), P贝斯：庆祝质量设计经典70周年.  (The P-Bass: Celebrating 70 years of a design classic - reprinted).  China Quality, Issue 485, November 2021, pp.91-93, ISSN1007-2713, CN11-3823/F.  

  • Grigg, N. (2021), The P-Bass: Celebrating 70 years of a design classic.  Quality Business, (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), Issue 1, pp.18-19, ISSN: 2463-5286 (print), 2463-5294 (Online).

3 / Refereed Conference papers

  • Drain, A.; McCreery, M.; Shekar, A.; Grigg, N. (2018).  The collaborative design of a low-cost, accessible rice seeder for rural Cambodia: Trade-offs and challenges.  IEEE Global Humanitarian Technology Conference (GHTC).  San Jose, California, USA.  October 18-21.  https://ieeexplore.ieee.org/document/8601663

  • Drain, A., Shekar, A., Grigg, N.P. (2018), The collaborative design of a low-cost, accessible rice seeder for rural Cambodia: Trade-offs and challenges, 2018 IEEE Global Humanitarian Technology Conference (GHTC), Oct 18-21, San Jose, California, USA.

  • A. Drain, A. Shekar and N. Grigg (2017) Co-creation in developing contexts: Inclusive design with marginalized farmers. 9th International Social Innovation Research Conference, Swinburne University of Technology, Melbourne, Australia.  12-14 December 2017.

  • Iqbal, Z., Grigg, N.P., Govindaraju, K. Campbell-Allen, N.M. (2016).  Competitor Integration with Voice of Customer Ratings in QFD Studies Using Geometric Mean Based on AHP. ICMSCS 2016:International Conference on Mathematics, Statistics and Computational Sciences, May 26-27, Tokyo, Japan.

  • Iqbal, Z.; Grigg, N.P.; Govindaraju, K.; Campbell-Allen, N.M. (2015), Improved Integration of Competitor Analysis with Voice of Customer ratings in QFD studies using an AHP-based Geometric Mean, ANQ Congress 2015, Taipei, 23 - 24 September 2015

  • Iqbal, Z.; Grigg, N.P.; Govindaraju, K.; Campbell-Allen, N.M. (2015),  Integration of Competitors-Analysis with Voice of Customers in QFD studies using AHP based Geometric Mean, The 2nd International Conference on Computing, Mathematics and Statistics 2015, Universiti Teknologi MARA, Merbok Kedah, Malaysia

  • Gamage, P., Jayamaha, N.P., Grigg, N.P., & Nanayakkara, N.K.B.M.P. (2014). Application of Taguchi’s robust parameter design approach to optimise the sewing parameters to minimize the variability of stitch density.  IASSL International Conference, Sri Lanka, 28 - 30 Dec . Editors: Peiris TSG. 31 Dec 2014, ISBN: 978-955-0056-03-3

  • Gamage, P., Jayamaha, N.P., Grigg, N.P., & Nanayakkara, N.K.B.M.P. (2014). Comparative analysis of Taguchi's crossed array approach vs combined array approach to robust parameter design: A study based on apparel industry. Paper presented at the 2014 IEEE International Conference on Industrial Engineering and Engineering Management, Malaysia. 9-12 December, ISBN: 978-1-4799-6409-3.  https://ieeexplore.ieee.org/document/7058738.

  • Iqbal, Z, Grigg, N.P.; Campbell-Allen, N.M. (2014), Enhancing Prioritisation of Technical Attributes in Quality Function Deployment. in Performance Management: Designing the High-Performing Organization, proceedings of PMA 2014,  25-27 June 2014, Aarhus, Denmark, pp.607-620, Pub. Aarhus University, Denmark, ISBN 9788778826527

  • Gamage, P., Jayamaha, N.P., Grigg, N.P., Nanayakkara, N.K.B.M.P. (2014), Testing a theoretical model integrating Taguchi’s quality philosophy and Lean philosophy – An empirical study involving a large apparel manufacturer, in Proceedings of the 12th ANZAM Operations, Supply Chain, and Services Management Symposium, The University of Auckland, Auckland, New Zealand, 03 Jul 2014 - 04 Jul 2014. Editors: Olsen T, Zhang A. Australian & New Zealand Academy of Management, Auckland, New Zealand. 04 Jul.  * 

  • Gamage, P., Jayamaha, N.P., Grigg, N.P., Nanayakkara, N.K.B.M.P. (2013), Developing and testing a theoretical model integrating Taguchi’s Quality Philosophy in a lean manufacturing context, 11th ANZAM Operations, Supply Chain and Services Management Symposium, Brisbane, Aus, 20th & 21st June.

  • Gamage, P., Jayamaha, N.P. and Grigg, N.P. (2012), Integration of Design of Experiments within a Strong Lean Manufacturing Environment. Proceedings of the World Business Capability Congress, Auckland, NZ, 5-7th December.

  • Gawith, J. Grigg, N., Shekar, A. & Anderson, A. (2007), Examining the product development process in New Zealand SMEs. in Proceedings of the 14th International Product Development Management Conference, Porto, Portugal – June 10-12, pp397-408.  European Network for Advanced Studies in Management and Universidade de Porto. 

  • Vithanage, D. & Grigg, N.P. (2006), Application of Design of Experiments to identify, quantify and minimise variation of net weights in canned foods. Full Paper in Proceedings of the 11th World Quality Congress, (CD-ROM) Wellington, New Zealand, 4th-6th December. 14pp

  • Grigg, N.P., Graham, I, (2002) Experimental design: The appropriation and formalisation of tacit knowledge, in Change Management: Proceeding of the 7th International Conference on ISO 9000 and TQM (7-ICIT) (Ho, S. K. M. & Dalrymple, J. F. eds), Melbourne Australia, 2nd - 4th April.  

Manufacturing & food processing industry studies

1 / Refereed Academic Journal Articles

  • Ishrat I, Grigg, NP, Jayamaha, NP, Bezuidenhout CN (2020), Preserving order amid change: The impact of Technology on the sustainability of traditional cashmere value chain. Sustainability, 12, 10359, DOI: 10.3390/su122410359

  • Grigg, N. & Walls, L. (2007). Developing statistical thinking for performance improvement in the food Industry. International Journal of Quality and Reliability Management. Vol. 24, No 4, pp347-369.  ISSN 0265 671X. 

  • Grigg, N. & Walls, L (2007). The role of control charts in promoting organisational learning: New perspectives from a food industry study. The TQM Magazine: The International Review of Organisational Improvement, Vol. 19, No.1. pp.37-49. ISSN 0954-478X.  **             

  • Grigg, N. & Walls, L., (1999). The use of statistical process control in food packaging: Preliminary findings and future research agenda. British Food Journal, Vol. 101, No.9. pp.763-784. ISSN 0007-070X.

  • Grigg, N. (1998). Statistical process control in UK food production: An overview. International Journal of Quality and Reliability Management, Vol. 15, No. 2. pp. 223-238.  ISSN 0265 671X.

  • Grigg, N. (1998). Statistical process control in UK food production: An overview. British Food Journal, Vol. 100, No. 8. pp. 371-379 (reprinted), ISSN 0007-070X.

  • Grigg, N., Daly, J., & Stewart, M. (1998). Case Study: The use of statistical process control in fish product packaging. Food Control, Vol. 9, No. 5. pp. 289-297.  ISSN 0956-5135/98.

  • Sangsopha, J., Moongngarm, A., Johns, N.P., Grigg, N.P. (2019), Optimization of pasteurized milk with soymilk powder and mulberry leaf tea based on melatonin, bioactive compounds and antioxidant activity using response surface methodology, HELIYON. Vol. 5, No.11.  DOI: 10.1016/j.heliyon.2019.e02939

  • Ng, C.G.F.; Gray-Stuart, E.M.; Morgenstern, M.P.; Jones, J.R.; Grigg, N.P.; Bronlund, J.E. (2017). The Slip Extrusion Test: A Novel Method to Characterise Bolus Properties, Journal of Texture Studies. Vol.48, No. 4, pp.294-301.  DOI: 10.1111/jtxs.12254.

  • Moongngarm, A., Bronlund, J.E., Grigg, N. and Sriwai N. (2012). Chewing behavior and Bolus Properties as Affected by Different Rice Types, International Journal of Medical and Biological Sciences, Vol. 6, pp.51-56, ISSN 1556-6757.

  • Dodd C.A., Linaker, A.J. & Grigg, N. (2005). He’s Gotta Have It: Shopping Dependency and the Homosexual Male Clothing Consumer. Journal of Consumer Behaviour.  Vol.4, No.5. pp.374-389.  ISSN 1472-0817. 

  • Hume, L.  Dodd, C.A. & Grigg, N. (2003). In-store selection of wine – No evidence for the mediation of music. Perceptual and Motor Skills, Vol. 96 (Issue 3 part 2), pp1252-1254. ISSN 0031-5125.

2 / Professional Journal Articles

  • Grigg, N. (2021), 蜂巢集群：体系思维视角下的经济性蜂群 (Hive of industry: A commercial bee colony through a systems thinking lens – reprinted).  China Quality, Issue 486, December 2021, pp.99-104, ISSN1007-2713, CN11-3823/F.  

  • Grigg, N. (2020), Hive of industry: A commercial bee colony through a systems thinking lens Quality Business, (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), Issue 2, pp.21-23, ISSN: 2463-5286 (print), 2463-5294 (Online).

  • Grigg, N. (2009), Food Safety: A Hot Issue. QNewz: Official newsletter of the New Zealand Organisation for Quality, June, p.11. ISSN: 0111-4158

  • Grigg, N. (2004), Food stats (statistical thinking and statistical process control in the UK food industry), Quality World (Professional journal of the Chartered Quality Institute), Vol. 30,  No.12 (December), pp. 34-39.  ISSN 1352-8769.

3 / Book Chapters

  • Ishrat, I., Grigg, N., Jayamaha, N., Pulakanam, V. (2018). Chapter 7: Cashmere Industry: Value Chains and Sustainability' (pp113-132). in ‘Sustainability in Luxury Fashion Business’, C. K. Y. Lo and J. Ha-Brookshire (eds.), Sustainability in Luxury Fashion Business, Springer Series in Fashion Business, Springer Nature, Singapore Pte Ltd.  DOI: 10.1007/978-981-10-8878-0_7

  • Roberts, G., Shaw, D. and Grigg, N. (2001), The multimedia marketing experience.  Exploring Good Practice in Teaching and Learning booklet series.  Series published by Glasgow Caledonian University.  ISBN: 1 903661 15 3. 

4 / Refereed Conference papers

  • Imran Ishrat, Nigel Grigg, Nihal Jayamaha & Carel Bezuidenhout (2021). The Effects of Globalisation on Quality and Sustainability in the Cashmere Industry.  in OPSITARA 2021 Research Symposium Proceedings (Michael Shone, Bruce Russell and Sampath Gunawardana eds), On-line conference hosted by Ara Institute of Canterbury Ltd., Christchurch, New Zealand, 14 – 15 October.

  • Ngoc Le, Paul Childerhouse, Robert Radics and Nigel Grigg (2019).  Social Network Analysis of Supply Chain Agility.  ICLT 2019: The 11th International Conference on Logistics and Transport, 14-15 November, Hanoi, Vietnam.  

  • Nhi Le, Paul Childerhouse, Robert Radics and Nigel Grigg (2019).  Supply Chain Resilience social network analysis.  ICLT 2019: The 11th International Conference on Logistics and Transport, 14-15 November, Hanoi, Vietnam.

  • Greg Lemaire and Nigel P. Grigg, (2019), Diagnosing and Designing Work Process Stability and Adaptability at Transpower New Zealand Limited using the Work Process Warrant of Fitness and the Viable Process Model. 25th APQO International Conference & IQPC 2019, October 14-16, Bali, Indonesia.

  • Ngoc Le, Nhi Le, Paul Childerhouse, Robert Radics and Nigel Grigg (2019).  Social Network Analysis of Supply Chain Resilience.  The 17th ANZAM Operations, Supply Chain and Services Management Symposium. Melbourne. Australia. 10-12 July.

  • Ishrat S.I., Grigg N., Pulakanam V. and Jayamaha, N (2019) The role and significance of Geographical Indication for sustainability of Cashmere Industry.  Proceedings of the 8th International Conference on Industrial Technology and Management (IEEE ICITM), Cambridge University, UK, March 2-4.  https://ieeexplore.ieee.org/document/8710672

  • Doevendans, JT & Grigg, NP (2018). Action Research as organisational change agent; introducing lean to New Zealand apple orchards. European Institute for Advanced Studies in Management 12th colloquium on organisational change and development: Wroclaw, Poland, September 7-8, 2018

  • I. Ishrat, N.P. Grigg, N.P. Jayamaha and V. Pulakanam (2016), Cashmere manufacturing: A review of the traditional and the state-of-the-art practices, Proceedings of the Asia Pacific Quality organisation (APQO) Annual Conference, 20-23 November 2016, Rotorua, New Zealand.  

  • Moongngarm A., Bronlund, J. E., Grigg, N., and Sriwai, N. (2014), Particle size reduction, starch digestibility, and glycemic index of cooked rice during oral digestion in human subjects, Food Structure and Functionality Forum Symposium, Amsterdam, Netherlands, 30 March-2 April. 

  • Dixon,J.; Jayamaha, N.P.; Grigg, N. (2014) Laboratory Cold Chain Quality Performance - An Exploratory Study; in Proceedings of the 12th ANZAM Operations, Supply Chain, and Services Management Symposium, The University of Auckland, Auckland, New Zealand, 03 Jul 2014 - 04 Jul 2014. Editors: Olsen T, Zhang A. Australian & New Zealand Academy of Management, Auckland, New Zealand. 04 Jul.

  • Mohd-Zainal, A., Goodyer, J., Grigg, N.P., Rohani, J.M. (2011), Learning Organisation in New Zealand and Malaysian Manufacturing Companies, IEEE Conference on Industrial Engineering and Management, Singapore, 6-9 Dec.  https://ieeexplore.ieee.org/document/6117953.

  • Mohd-Zainal, A., Goodyer, J., Grigg, N.P. (2011), Learning Organisation in Malaysian Manufacturing Companies, 2011 IEEE Conference on Quality and Reliability, Bangkok, Thailand, 14-17 September.  https://ieeexplore.ieee.org/document/6031717.

  • Mohd Nor, K.N., Grigg, N.P. (2011), Causes of rework in shipbuilding industry in Malaysia, in ‘Sustainable development through innovation’ proceedings of the 15thInternational Conference on ISO and TQM (15-ICIT), 26-28th July, Kajang, Malaysia, ISBN 962-86107-9-1-15

  • Mohd-Zainal, A., Goodyer, J., Grigg, N.P. (2010), Organisational learning to sustain lean implementation in New Zealand manufacturing companies, in Proceedings of the International Conference on Management Technology and Applications (ICMTA 2010), Singapore, 10-12 September, 2010, Rawani, A. M. & Zhang, C. (Eds), doi:10.3850/978-981-08-6884-0_C029

  • Moongngarm A., Bronlund J.E., Grigg, N.P. (2009), Effect of pre-processing of rice on chewing aspects and in vitro starch digestibility, 3rd Annual Biomouth Symposium, Sir John Walsh Research Institute, Faculty of Dentistry, University of Otago, 10 - 11th June. 

  • Grigg, N.P. (2005) Statistical Thinking in the food industry: The role of control charts in developing reliable process knowledge, in Proceedings of The Annual Conference of the Australian Organisation for Quality (QUALCON), Brisbane, Australia, 9th - 12th October.  

  • Grigg, N.P. & Walls, L.A. (2004), Developing statistical thinking for performance improvement in the food industry, in TQM Best Practices: Proceeding of the 9th International Conference on ISO 9000 and TQM (9-ICIT) (Ho, S. K. M. & Suttiprasit, P. eds), Bangkok, Thailand, 5th – 7th April.  ISBN 962-86107-9-1.  

  • Grigg, N.P. (1999), SPC in food packing: Mapping out a research agenda, Abstract in Proceedings of The National Conference of Operational Research Society (OR41), Edinburgh, Scotland, 14th-16th September.  

Service, non-profit & healthcare sector studies

1 / Refereed Academic Journal Articles

  • Binney, M. & Grigg, N.P. (2020), The Energy Cultures Framework: understanding material culture barriers to the uptake of natural gas.  Journal of Asia Entrepreneurship and Sustainability (special issue), Vol. XVI, Issue 5 (October).  

  • Cullen J, Grigg N. (2017). Turning the patient promise into reality. International Journal of Integrated Care (Abstract). Vol.17, No.3: A159. DOI: 10.5334/ijic.3271

  • Soysa, I.B.; Jayamaha, N.P. & Grigg, N.P. (2016). Operationalising performance measurement dimensions for the Australasian nonprofit healthcare sector, The TQM Journal, Vol.28, No.6, pp.954-973, ISSN 1754-2731.   DOI: 10.1108/TQM-08-2015-0109

  • Soysa, I.B.; Jayamaha, N.P. & Grigg, N.P., (2019). Validating the Balanced Scorecard Framework for Nonprofit Organisations: An Empirical Study Involving Australasian Healthcare, Total Quality Management and Business Excellence.  Vol. 30. No 9. pp.1005-1025. DOI: 10.1080/14783363.2017.1345620.

  • Soysa, I.B.; Jayamaha, N.P. & Grigg, N.P., (2018). Developing a Performance Scoring System for Nonprofit Organisations, Benchmarking: An International Journal, Vol. 25, No. 9, pp.3654-3678. DOI: 10.1108/BIJ-02-2017-0026.

  • Croall, G. Grigg, N. & Ogden, S (2003). Building quality housing services: A case study of quality improvement in local authority building services.  Property Management, Vol. 21, No. 4. pp230-241. ISSN 0263-7472.  **                                                                                     

  • Roberts, G., Shaw, D. & Grigg, N. (1999). The multimedia marketing experience: A qualitative study.  Active Learning, No. 11, Dec, pp.9-15. ISSN 1357-1125.  

2 / Professional Journal Articles

  • Grigg N. (2022), Café Quality? Coffee Cup Volumes – Vive la Difference ! Quality Business, (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), Issue 4, pp.6-10, ISSN: 2463-5286 (print), 2463-5294 (Online).

  • Cullen, J. & Grigg, N. (2019), A view of primary health care improvement through the lens of Deming’s System of Profound Knowledge [reprinted in Mandarin], China Quality, Issue 2/2019, pp69-74, ISSN: 1007-2713 (print).

  • Grigg, N. (2018).  A needle in a haystack: the challenge of defending and protecting food supply chains.  Quality Business.  (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), Issue 4.  pp.19-20. ISSN: 2463-5286 (print), 2463-5294 (Online)

  • Grigg, N. (2018).  Needle in a haystack.  New Zealand Food Technology.  November 2018, Vol 53 No.10. pp.15-17.

  • Cullen, J. & Grigg, N. (2017), A view of primary health care improvement through the lens of Deming’s System of Profound Knowledge, Quality Business, (Joint professional journal of the Australian Organisation for Quality and the New Zealand Organisation for Quality), pp.7-13, October, ISSN: 2463-5286 (print), 2463-5294 (Online)

  • Grigg, N. (2015) Embracing diversity in quality course.  QNewz: Official newsletter of the New Zealand Organisation for Quality, June, p14, ISSN: 0111-4158

  • Grigg, N. (2010), Service Quality, QNewz: Official newsletter of the New Zealand Organisation for Quality, August, pp.10-11. ISSN: 0111-4158

  • Grigg, N. (2009), A Healthy Interest in Quality. QNewz: Official newsletter of the New Zealand Organisation for Quality, August, p.13. ISSN: 0111-4158

  • Grigg, N. (2009), Quality in the ‘Third Sector’. QNewz: Official newsletter of the New Zealand Organisation for Quality, October, p.10. ISSN: 0111-4158

3 / Refereed Conference papers

  • I.B. Soysa, N.P. Grigg and N.P. Jayamaha (2019).  Operationalising Performance Measurement in the New Zealand District Health Boards - An Empirical Study. 16th IEEE International Conference On Business Management (ICBM 2019), 12-14 December 2019, Monash University, Melbourne, Australia.

  • I.B. Soysa, N.P. Grigg and N.P. Jayamaha (2019).  Measuring the Performance of New Zealand District Health Boards’ Health System.  The 17th ANZAM Operations, Supply Chain and Services Management Symposium. Melbourne. Australia. 10-12 July

  • Cullen, J. & Grigg, N.P. (2016),  A view of primary health care improvement through the lens of Deming’s system of profound knowledge, Proceedings of the Asia Pacific Quality organisation (APQO) Annual Conference, 20-23 November 2016, Rotorua, New Zealand.  

  • I.B. Soysa, N.P. Jayamaha and N.P. Grigg (2016), Designing, Developing and Testing a Performance Measurement System for Nonprofit Organisations by Mixing Case Studies with Quantitative Survey Research Proceedings of the Asia Pacific Quality organisation (APQO) Annual Conference, 20-23 November 2016, Rotorua, New Zealand.  

  • Ishani Soysa, Nihal Jayamaha and Grigg, N.P. (2016). Developing a Performance Scoring System for Nonprofit Organisations, PMA 2016 (10th conference of the Performance Measurement Association), 26-29 June 2016, Edinburgh, Scotland

  • Soysa, I. B., Jayamaha, N. P., & Grigg, N. P. (2015). Operationalising performance measurement in the Australasian non-profit healthcare sector - An empirical study. In A. Sohal (Ed.), Proceedings of the 13th ANZAM Operations, Supply Chain and Services Management Symposium. Melbourne, Australia: Department of Management, Monash Business School, Monash University Australia. https://sites.google.com/site/anzamsymposium2015/home.  

  • Soysa, I.B.; Jayamaha, N.P. & Grigg, N.P. (2014), Developing a conceptual model for Measuring Performance of Australasian Nonprofit Sector, in Proceedings of the 12th ANZAM Operations, Supply Chain, and Services Management Symposium, The University of Auckland, Auckland, New Zealand, 03 Jul 2014 - 04 Jul 2014. Editors: Olsen T, Zhang A. Australian & New Zealand Academy of Management, Auckland, New Zealand. 04 Jul.

  • Soysa, I.B.; Jayamaha, N.P. & Grigg, N.P. (2013), Examining the performance measurement in Australasian non-profit sector, Performance Measurement Association Australasia (PMAA) Conference 2013, Queenstown, New Zealand, 30th Oct – 1st Nov, 

  • Jayamaha, N.P.; Jayamaha, D.H. & Grigg, N.P. (2013), A New Zealand healthcare operations management case study on secondary fractures of elderly hip fracture patients, 11th ANZAM Operations, Supply Chain and Services Management Symposium, Brisbane, Aus, 20th & 21st June.

  • Soysa, I.B.; Jayamaha, N.P. & Grigg, N.P. (2013), Performance ,measurement in the non-profit sector, 11th ANZAM Operations, Supply Chain and Services Management Symposium, Brisbane, Aus, 20th & 21st June.

  • Jayamaha D.H., Jayamaha N.P., Grigg N.P. (2011), Acute Admissions to a New Zealand Hospital from Aged Care Facilities – A Retrospective Study. in Proceedings of the 9th ANZAM Operations, Supply Chain and Services Management Symposium., Geelong, Victoria, Australia, 15 Jun 2011 - 17 Jun 2011. Deakin University, Australia. pp.290-311. 

  • Grigg, N.P., Jayamaha, N. P., Jayamaha, D., Campbell-Allen, N.M. & George, A. (2010),  Applications of Quality and Risk Management tools in the New Zealand healthcare system, Annual Conference of the Australian Organisation for Quality (Qualcon 2010), Canberra, Australia.

  • Jayamaha, N. P., & Grigg, N.P. (2009). Monitoring  and  improving  the  operational  performance of  a New Zealand healthcare organisation: a study on patient falls. Paper presented at the 7th ANZAM operations, supply chain and services management symposium 2009, 8-10 June, Adelaide, Australia.

  • Grigg, N.P., Ogden, S. & Croall, G, (2002) Building trust: An investigation into the effectiveness of a service quality improvement programme within Glasgow City Council Building and Services, in Proceedings of the 6th International Research Symposium on Public Management, Edinburgh, Scotland, 8-10th April.  

Statistical Methods of research and analysis (where not included under other headings)

1 / Professional Journal Articles

  • Grigg, N. (2014) To measure is to know?  QNewz: Official newsletter of the New Zealand Organisation for Quality, October, p15, ISSN: 0111-4158

  • Grigg, N. (2014) Big data, analytics and quality.  QNewz: Official newsletter of the New Zealand Organisation for Quality, August, pp.12/13,  ISSN: 0111-4158

  • Grigg, N. (2009), Never mind the sigmas: just plot those dots! QNewz: Official newsletter of the New Zealand Organisation for Quality, January/February, pp.16-17. ISSN: 0111-4158

  • Grigg, N. & Cathcart, C. (2004), When statistics don’t lie, TS Today: The Trading Standards Review, July, pp 30-32. ISSN 1475-1464.

2 / Refereed Conference papers

  • Bronlund J.E., Ng C.G,F., Grigg N., Gray-Stuart E., Sen Gupta G. and Morganstern M.P. (2016), Heterogeneous texture – a new tool for characterizing food bolus formation during mastication. Conference of Food Engineering (CoFE) 2016. September 12-14, Ohio State University, Columbus, Oh, USA

  • Jayamaha, N. P., Grigg, N. P., & Soysa, H. I. B. (2016). Statistical principles on validating formative concepts: An annotated example. In 2016 Joint NZSA and ORSNZ Coference (pp. 6). Auckland, New Zealand: Auckland University of Technology New Zealand

  • Soysa, I.B.; Jayamaha, N.P. & Grigg, N.P. (2014), An application of Structural Equation Modelling – A tutorial,  IASSL International Conference, Sri Lanka, 28 - 30 Dec . Editors: Peiris TSG. 31 Dec 2014, ISBN: 978-955-0056-03-3

  • Grigg, N.P., Goodyer, J.E., Murti Y, Shekar A. (2010), The use of case study methods for research into lean sustainability in SMEs in New Zealand, in proceedings of the 17th International Annual EurOMA Conference.  6-9 June 2010, Porto, Portugal.

  • Wagner, J.P.; Stamm, M.L.; Grigg, N.P.; Mann, R.; Neitzert, T.R.; Mohammad, M. (2009). Inside the Black Box: Field research methodologies of culture and continuous improvement. in Proceedings of the 13th Annual Waikato Management School Student Research Conference (K. Weaver, J. Gibb, D. Munchi eds), Waikato management School, Hamilton, New Zealand, 20th October 

  • Powell, N., Shilton, A., Pratt, S., Chisti, Y., Grigg, N.P. (2006); Factors Effecting Biological Phosphorus Removal in Waste Stabilisation Ponds – A Statistical Analysis; in Proceedings of the 7th International Conference on Waste Stabilisation Ponds, Bangkok, Thailand, 25th - 27th September.

Education & capability development

1 / Professional Journal Articles

  • Grigg, N. (2015) James Bond and the Trans-Pacific Partnership.  QNewz: Official newsletter of the New Zealand Organisation for Quality, April, p13, 18, ISSN: 0111-4158

  • Grigg, N. (2014). President’s report for 2013/14, QNewz: Official newsletter of the New Zealand Organisation for Quality, May, p2-3,  ISSN: 0111-4158

  • Grigg, N. (2013). Thinking about thinking: Thoughts from the ANZAM Operations, Supply Chain and Services Management Symposium. QNewz: Official newsletter of the New Zealand Organisation for Quality, August, pp.6, 11  ISSN: 0111-4158

  • Grigg, N. (2013). Closing the stable door. QNewz: Official newsletter of the New Zealand Organisation for Quality, April, pp.8, 10.  ISSN: 0111-4158

  • Grigg, N. (2013). World Business Capability Congress Report. QNewz: Official newsletter of the New Zealand Organisation for Quality, Jan/Feb, p.14.  ISSN: 0111-4158   

  • Grigg, N. (2012), ANQ Congress 2012, QNewz: Official newsletter of the New Zealand Organisation for Quality, October, pp.12, 17.   ISSN: 0111-4158  

  • Grigg, N. (2012), Quality and the London Olympics, QNewz: Official newsletter of the New Zealand Organisation for Quality, August, pp.11,12. ISSN: 0111-4158

  • Grigg, N. (2012), Whither the Q-word?, QNewz: Official newsletter of the New Zealand Organisation for Quality, June, pp.11 & 14. ISSN: 0111-4158

  • Grigg, N. (2012), Quality Management in Asia, QNewz: Official newsletter of the New Zealand Organisation for Quality, April, pp.11 & 15. ISSN: 0111-4158

  • Grigg, N., Campbell-Allen, N., Jayamaha, N.P. (2012), Building New Zealand’s QM capability (translated into Chinese), China Quality, Issue 2,  October, pp.53-58. ISSN 1007-2713

  • Grigg, N. (2012), Feedback from international quality conferences, QNewz: Official newsletter of the New Zealand Organisation for Quality, January/February, pp.16-17. ISSN: 0111-4158

  • Grigg, N. (2010), The quality essentials, Newsfocus: Manawatu Chamber of Commerce Newsletter, June. 

  • Grigg, N. (2010), Automotive recalls – a failure or a triumph of quality, QNewz: Official newsletter of the New Zealand Organisation for Quality, June, p.10. ISSN: 0111-4158

  • Grigg N. (2010), Three little words, QNewz: Official newsletter of the New Zealand Organisation for Quality, January/February, p.15. ISSN: 0111-4158

  • Grigg, N. (2009), Quality in a Recession. QNewz: Official newsletter of the New Zealand Organisation for Quality, April, p.14. ISSN: 0111-4158

2 / Commissioned Reports
3 / Refereed Conference papers

  • Grigg, N.P., (2012), Developing open minds – a review of quality education and training provision in NZ and internationally.  Proceedings of the World Business Capability Congress, Auckland, NZ, 5-7th December. 

  • Grigg, N.P. & Forsman, D. (2011), Building New Zealand’s capability: A collaborative approach to education, training, certification and research, Qualcon, Annual conference of the Australian Organisation for Quality, Adelaide, SA, 17th-19th Oct.

  • Grigg, N.P., Campbell-Allen, N.M. (2011), Building quality capability in New Zealand: Education, training, certification and applied research, ANQ Congress, 2011, Ho Chi Minh City, Vietnam

  • Grigg, N.P. & Campbell, N.M., (2007), Qualifications in Quality and the Development of the Graduate Diploma in Quality Systems at Massey University, Proceedings of The 12th World Quality Congress, Edinburgh, UK, September 27th-28th.  

  • O'Sullivan, G., Gawith, J. & Grigg, N, (2007), Developing Technology Education: Don't throw the baby out with the bathwater, in Proceedings of the Technology Education New Zealand (TENZ) conference, 3-5 October, Auckland, October 2007, pp73-87.  pub. University of Auckland.

  • Gawith, J, O'Sullivan, G. & Grigg, N, (2007), Technological Literacy in New Zealand:  Two paradigms a swing apart. in Proceedings of the International Conference on Design and Technology Education Research. Editors: J.R. Dakers, W.J.Dow and M.J de Vries, pp 109-121, University of Glasgow, June 21-25. pub. University of Glasgow.

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